Refund & Cancellation Policy
If something isn't right with your cake, we will make it right.
Cancelling an order
Standard orders can be cancelled free of charge up to 12 hours before the scheduled delivery or pickup time.
Express orders (within 3 hours) and custom cakes already in production cannot be cancelled once baking has started.
Refunds
If your cake arrives damaged, is the wrong item, or does not meet our quality standard, contact us within 24 hours of delivery with a photo and we will replace it or refund it in full.
Approved refunds on online payments are returned to the original payment method. Depending on your bank or wallet provider this usually takes 5–10 working days.
Custom and occasion cakes
Custom cakes are made to your brief and cannot be refunded for a change of mind. Quality issues are always covered by the policy above.
Delivery issues
If we are unable to deliver on the agreed date, we will contact you to reschedule or refund the order in full.
Please make sure someone is available at the delivery address. If nobody is reachable after two attempted calls, the order may be returned to the nearest outlet for pickup.
To request a cancellation or refund, email hello@kingsconfectionery.com or call +880 1701 229998 with your order reference.